We're Hiring...!

---

Please submit your CV to build a career with JollyBuoy Tech.

Job Title: Help Desk Support Specialist.

Location: Hyderabad, India

Job Type: Full Time

Job Description:

We are seeking a dedicated Help Desk and Sales Specialist to join our team. The ideal candidate will have excellent technical support abilities, proficiency in Microsoft Office applications, and strong communication and documentation skills.

Responsibilities:

• Provide first-level technical  support to customers via phone, email, or chat.
• Assist customers with inquiries about products and services.
• Utilize Microsoft Excel, PowerPoint, Word, and Outlook to perform daily tasks.
• Analyze data to support sales and customer service activities.
• Maintain accurate documentation of customer interactions and technical issues.
• Collaborate with the sales team to identify customer needs and offer appropriate solutions.
• Develop and maintain positive customer relationships.

Mandatory Skills and Qualifications:

• Microsoft Office Proficiency: Advanced skills in Microsoft Excel, PowerPoint, Word, and Outlook.
• Technical Support: Experience in providing technical support for software and hardware issues.
• Communication Skills: Excellent verbal and written communication skills.
• Data Analysis: Ability to analyze data to identify trends and support business decisions.
• Documentation: Strong documentation skills to maintain accurate records of customer interactions and technical issues.
• Customer Service Orientation: Ability to handle customer inquiries professionally and effectively.